Cafegadgets - advice : Please dont ever buy anything from there.

This story begin 5 months back when i got a Rs.250 gift voucher from Air deccan to be redeemed at Cafegadgets.in. I had never heard of this site before though i'm a pretty regular online customer of indiaplaza , futurebazaar, rediff and ebay. besides that i had one bad experience from indiatimes (for which i must appreciate the promptness from their part to refund the money on finding that the seller had entered fraud shipping details), i have had pretty good experiences elsewhere.
Since a trusted entity like air deccan had tied upwith cafegadgets, i expected them to be a good startup in online retail space. But, even after 5 long months f placing the order, i neither have my money back or product delivered. what i have got till now is 4 emails (is it 5??) saying my order has been canceled and a refund (of the amount excluding the value of gift coupon, certainly no mention of that Rs.250) will be made to my credit card. I contacted their customer care and see the reply i got :

Dear customer,
Thankyou for contacting Customercare.We would like to inform you that the mail you have recieved regarding cancellation of your order,has been sent to you due to some system error.Your precious order is with us and would be delivered to you shortly.

We regret the inconvinience caused to you.


For any further queries or information please feel free to call us or e-mail us on the given details below.
Thanks & best regards,



Customercare,Cafegadgets
Call : 0124-3010600
E-mail : customercare@cafegadgets.com

Its an error in their system and my precious order is still with them!!! that means only one thing, they dont have any plans of making the refund. The product i bought is no longer listed on their site and my repeated mails to the customer care asking them what they are planning to do with this has gone unanswered.

My advice : never trust these guys, the only good thing is, they responded well the first time. But don't expect to get your money back. It seems to have gone into a black hole.